Privacy Policy

Your privacy is important to us at Soma Concepts & Activation, Lda., registered under VAT number PT513446885, with registered office at Praceta da Tabaqueira A2, 1950-256 Lisbon, Portugal (Soma).

This Privacy Policy applies to all personal data we collect about you and explains how we collect, use, store and disclose that personal data.

We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection legislation.

By using our services, visiting our website, registering for our events, purchasing tickets, subscribing to our communications or otherwise providing us with personal data, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.

1.THE TYPE OF INFORMATION WE COLLECT

The type of personal data we collect depends on your interaction with us. Whenever possible, we collect personal data directly from you.

The personal data we may collect includes, among others:

1.1. information about your identity, including your name and contact details, such as address, email address and telephone number;

1.2. age, gender and date of birth, where relevant to the service, event or activity;

1.3. company name, where applicable;

1.4. payment or billing details, where necessary for purchases, registrations or issuing invoices;

1.5. information related to health, fitness or wellbeing, where relevant to your participation in specific events, activities, workshops or experiences;

1.6. information about your device, browser, IP address, website usage and approximate location;

1.7. information about the products, services, events or experiences you view on our website, for analytics, communication and remarketing purposes;

1.8. information about your preferences, interests, event participation or purchase history;

1.9. details about products, services, events, tickets or experiences about which you have requested information, registered for or purchased through us;

1.10. information you provide directly through our website, forms, registration platforms, ticketing platforms, surveys, competitions or other digital channels;

1.11. information you provide through events, activations, promotional activities, newsletters or partner initiatives; and

1.12. other personal data you may provide to us from time to time or that we may collect as part of providing our services.

2. HOW WE COLLECT INFORMATION

We may collect personal data about you in several ways.

We mainly collect information when:

2.1. you use our website;

2.2. you buy tickets, products or services;

2.3. you register for one of our events, activities, workshops or experiences;

2.4. you subscribe to one of our mailing lists;

2.5. you take part in surveys, competitions or promotional activities;

2.6. you communicate with us by email, phone, social media or other channels;

2.7. you attend one of our events or activations; or

2.8. you provide us with personal data in any other way.

We may also collect certain information automatically through cookies and similar technologies used on our website.

3. COOKIES

Some information may be collected automatically through the use of cookies and similar technologies on our website.

Cookies are small files installed in your browser or device that help us recognise visitors, improve the website experience, understand user behaviour and personalise communications.

Cookies may provide us with information such as pages visited, time spent on the website, links clicked, event registrations, products viewed and the user journey around the website.

Where required by law, we will ask for your consent before placing non-essential cookies, such as analytics, advertising or remarketing cookies.

You can manage or withdraw your cookie preferences through your browser settings or, where available, through our website cookie settings.

Please note that some website features may not work properly if you disable certain cookies.

4. PURPOSES FOR COLLECTING AND USING PERSONAL DATA

We collect and use your personal data for the following purposes:

4.1. to provide you with products, services, tickets, events, activities and experiences;

4.2. to manage registrations, ticketing, access control, customer support and event operations;

4.3. to send you communications related to your registration, purchase, enquiry or participation in an event;

4.4. to send you marketing and promotional communications about our events, services, partners, competitions, surveys or other initiatives, where permitted by law or where you have given your consent;

4.5. to improve our website, events, services, communications and customer experience;

4.6. to analyse website traffic, campaign performance, audience engagement and customer preferences;

4.7. to carry out remarketing or targeted advertising, where permitted by law and subject to applicable consent requirements;

4.8. to respond to your enquiries, requests or complaints;

4.9. to comply with legal, accounting, tax, regulatory and contractual obligations; and

4.10. to protect our rights, prevent fraud, ensure security and handle disputes or claims.

5. LEGAL BASIS FOR PROCESSING

Depending on the context, we may process your personal data based on one or more of the following legal grounds:

5.1. performance of a contract with you, for example when you buy a ticket, register for an event or request a service;

5.2. compliance with a legal obligation, for example accounting, tax or regulatory obligations;

5.3. legitimate interests pursued by Soma or by third parties, provided that your rights and interests do not override those interests;

5.4. your consent, for example for certain marketing communications, cookies or the processing of specific categories of data, where required; and

5.5. protection of vital interests, where strictly necessary.

6. SHARING YOUR PERSONAL DATA

Your personal data may be disclosed to our employees, officers, directors, service providers, suppliers, partners and other entities that support us in providing our services.

This may include, where relevant:

6.1. website hosting providers;

6.2. ticketing and registration platforms;

6.3. payment operators;

6.4. email marketing platforms;

6.5. CRM and database providers;

6.6. event production partners;

6.7. promotional partners and sponsors, where applicable and permitted by law;

6.8. analytics and advertising platforms;

6.9. legal, accounting and professional advisors; and

6.10. public authorities, regulators, courts or law enforcement agencies, where required or permitted by law.

Whenever we use third-party service providers to process personal data on our behalf, we adopt appropriate measures to ensure that such data is processed in accordance with applicable data protection laws.

7. PROMOTIONAL COMMUNICATIONS

From time to time, we may send you promotional communications and information about our events, services, experiences, partners, competitions or other initiatives.

You may object to or withdraw your consent to receive promotional communications at any time by contacting us or by using the unsubscribe option included in our electronic messages.

Please note that even if you choose not to receive marketing communications, we may still send you essential communications related to purchases, registrations, event participation, legal notices or service updates.

8. INTERNATIONAL DATA TRANSFERS

Some of our trusted suppliers, platforms or service providers may be located outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we will take appropriate measures to ensure that such transfers are carried out in accordance with applicable data protection laws, including through adequacy decisions, Standard Contractual Clauses or other appropriate safeguards, where required.

9. SECURITY OF YOUR PERSONAL DATA

The security of your personal data is important to us.

We adopt reasonable technical and organisational measures to protect the personal data we hold against misuse, loss, unauthorised access, alteration or disclosure.

These measures may include access controls, secure systems, encryption, passwords, internal procedures and other appropriate security practices.

Although we make efforts to protect your personal data, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

10. THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms or services operated by third parties.

These websites and services are not operated by us and are provided for your convenience only.

If you access third-party websites or services, the collection, use, storage and disclosure of your personal data will be governed by the privacy policies and practices of those third parties.

We are not responsible for the privacy or security practices of third-party websites or platforms.

11. YOUR RIGHTS

Under applicable data protection law, you may have the following rights in relation to your personal data:

11.1. the right to access your personal data;

11.2. the right to request correction of inaccurate or incomplete personal data;

11.3. the right to request deletion of your personal data, where applicable;

11.4. the right to request restriction of processing;

11.5. the right to object to processing, including processing for direct marketing purposes;

11.6. the right to data portability, where applicable;

11.7. the right to withdraw consent at any time, where processing is based on consent; and

11.8. the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details below.

We may take reasonable steps to verify your identity before responding to your request.

12. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, comply with legal, accounting or tax obligations, resolve disputes and enforce our agreements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely destroy it, unless we are required by law to retain it for a longer period.

13. PRIVACY REQUESTS OR QUESTIONS

If you have any question, request or concern regarding our privacy practices, you can contact us using the details below.

You should include enough information to allow us to identify you and understand your request or concern.

We will review and respond to privacy-related requests within a reasonable timeframe and in accordance with applicable law.

If you are not satisfied with our response, you may lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados.

14. CONTACT INFORMATION

If you would like more information about our privacy practices, wish to exercise your rights or need to contact us regarding any privacy question or concern, you can do so using the following details:

Soma Concepts & Activation, Lda.
Address: Praceta da Tabaqueira A2, 1950-256 Lisbon, Portugal
VAT Number: PT513446885
Email: hello@somalisboa.pt
Phone: +351 932 220 907

16. UPDATES TO THIS PRIVACY POLICY

This Privacy Policy is valid from June 2026.

We reserve the right to update this Privacy Policy from time to time. Any updated version will be published on our website.

You should check our website regularly to make sure you are aware of the latest version of our Privacy Policy.